Office Policies
PRIMARY CARE PHYSICIAN
Please keep your personal physician for routine or uncomplicated illnesses, physicals and medication renewals unless prescribed by Dr. Young. Dr. Young does not serve as a primary care physician (PCP) and does not maintain staff privileges at local hospitals.
EMERGENCIES:
In case of serious emergencies, go to your nearest emergency room, or call 911.
APPOINTMENTS:
We see patients by appointment only. Please arrive 5-10 minutes before your scheduled time (30 minutes for new patients). If you are more than 10 minutes late, you may need to reschedule. Our office is usually open Monday, Tuesday and Thursday.
We do our best to remind you of your upcoming appointment a day before your appointment.
If you are unable to make your appointment please notify us at least 48 hours before your scheduled appointment. There will be a $25 fee for missed appointments and/or failure to notify us 48 hours in advance. Please respect our time as we respect yours.
Please Note: If you are a new patient a $100 deposit is to be sent in advance toward the first New Patient visit charges. If you cancel or no-show with less than two working day's notice, it will not be refunded.
MEDICATION REFILLS AND LAB RESULTS
For medication refills please contact your pharmacy. They will fax us a refill request.
Please allow at least 72 hours for all prescription refills.
Lab processing times vary widely. We will contact you as soon as we can if your test results are abnormal or if you need a visit to discuss results. Please allow at least 7 days before calling to inquire about lab results.
TELEPHONE CALLS
If you have a question about your medical care, please call during regular office hours. A receptionist will take a message and forward it to the appropriate person. We do our best to review all messages in a timely manner, however, some non-urgent calls may take longer to be returned.
BILLING AND PAYMENTS
Full payment is expected at the time of each visit. It is up to the patient to call your insurance company to find out what your coverage includes. We accept cash, check, and most major credit cards.
Any lab testing done in the office is to be paid for at the time of service. You and/or your insurance will be billed SEPARATELY and directly from the laboratory for the lab tests. If you have any questions including a cost estimate, please ask BEFORE the test is done.
At this time and as a service to our patients, we bill your primary insurance. Not all of the services that Dr. Young offers are considered “usual and customary” by insurance companies and are not covered. Please ask our staff about this before the service is rendered. We will not submit bills to insurance companies that we know to be outside of the community medical standards.
Remember that the visits between you and Dr. Young are a service as well as a relationship that we hope will be mutually satisfying.
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MEDICARE OPT-OUT
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As of January 1, 2016, Dr. Young renewed his opt-out of the Medicare program. Due to automatic renewal of the opt-out, it means he will continue to not bill or allow patients to bill Medicare for any services rendered. Many of the current services, such as intravenous therapies are already not billable.
If you consider Dr. Young to be your primary care provider, strongly consider finding another possibly Medicare contracted physician to provide your routine, urgent and emergency medical care. The Marion-Polk County Medical Society can help you find physicians available.
We have been honored that you have entrusted some of your health care to us over the years. We hope you will continue to consider us as a partner in your health care.
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TERMINATION OF CARE
Under certain circumstances, you may be discharged as a patient from this practice. Reasons for discharge include, but are not limited to:
---An irreconcilable difference of opinion. In which case your care would be better treated by a physician or a different specialty and we will assist you in finding one.
---Nonpayment of monies for services rendered.
---Missing three scheduled appointments with less than 48 hours notice in any 12-month period.
---Inappropriate and/or verbally abusive behavior toward the staff or Dr. Young, whether in person or by any other communication.
If Dr. Young terminates care with you, you will receive a letter giving you 30 days written notice, during which the doctor will be available for emergency care only. After 30 days, Dr. Young will no longer be responsible for your care.
Also, if there is no visit with Dr. Young for a period of five years, a new application for acceptance as a new patient will be required.
POINTS TO REMEMBER
***Check in 5-10 minutes early unless you are a new patient (15-30 minutes early).
***Allow 72 hours for medication refills.
***Full payment due at time of service.
***Give 48 hours notice when rescheduling or there will be a $25 fee.
***Allow 7 days for lab results.
***Dr. Young is not your primary care physician, consider him a consultant in Integrative Medicine.